Reference

Terms and Conditions That Cover Your Account

These Terms and Conditions set out the rules that apply when you open and use a biy22 account — including how deposits via bKash, Nagad, and Rocket are handled, how withdrawals are processed, and what we expect from you in return.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and verification stepsBetting and game conductAccount suspension conditions
biy22 Terms and Conditions That Cover Your Account
HOW WE HANDLE THIS

How biy22 Applies These Terms Fairly

These Terms are not written to trip you up. They exist so that every account — whether you are placing a cricket bet or browsing the live casino after a match — operates under the same clear rules. Here is how we put them into practice.

Wallet Verification

When you link bKash, Nagad, or Rocket to your account, we check that the wallet number matches the name on your account. This step protects you from unauthorised withdrawals and keeps payouts going to the right place.

Account Security

We use encrypted sessions for every login. If we detect unusual activity — such as a login from an unrecognised device — your account may be temporarily held while we verify ownership through your registered mobile number.

Data Retention

Transaction records, betting history, and account activity logs are retained in line with our data policy. You can request a copy of your account data by contacting support and completing the verification step.

Dispute Resolution

If you believe a Terms decision affecting your account is wrong, raise a formal dispute via the Account Help Centre. We review each case individually and respond with the specific rule and the evidence we applied.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these Terms is unclear or you have a question about how a rule applies to your account — whether that is a bKash deposit dispute, a withdrawal hold, or a question about account suspension — our support team is the right first step. You can reach us through the channels below, and we aim to respond with a clear, specific answer rather than a generic reply.

Live Chat Open the chat widget from any page on the site. Describe your terms question and include your account ID so we can pull up the right details without delay.
Email Support Send a written query to our support address. Useful for detailed questions about wallet transaction disputes or account restriction notices where you need a written record.
Account Help Centre Log in and navigate to Account Settings, then tap Help. From there you can raise a terms-related ticket and track the status directly inside your account dashboard.

Common Questions About These Terms

These are the questions we hear most often about how the Terms work in practice — covering wallet rules, account restrictions, and what happens if something goes wrong with a transaction.

Yes. The same account rules apply regardless of which wallet you use. Each wallet provider also has its own conditions, so both sets of terms govern the transaction when you deposit or withdraw.

We update the Terms by posting the new version on this page with a revised date. We do not send advance notice for every change, so we recommend checking this page periodically, especially before large transactions.

Depending on the nature of the breach, we may restrict, suspend, or permanently close the account. Any funds remaining after a verified breach assessment are handled according to the account closure clause in the full Terms document.

Log in, go to Account Settings, and raise a data request through the Help section. After identity verification via your registered mobile number, we compile and send the records to your registered contact.

Yes. Access and eligibility depend on your local law and the regions we support. We do not confirm or deny legality for individual locations — that is your responsibility to verify before using the platform.

Contact support via live chat with your account ID and the wallet transaction reference. We trace the payment step by step — from our records through to the wallet provider — and update you with a specific status.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.